Distance Learning Help Desk
Help Desk Hours: 7 a.m. - 8 p.m.
How to Access the Help Desk:
Call: 833-752-0734
Email: [email protected]
When you email, please include your name, phone number, student number and description of the issue. Without this information, it will take us longer to address your request.
Website: https://supportcustomms.com
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We are pleased to offer you "The Distance Learning Help Desk" to provide you with technology support.
You can contact the DL Student Help Desk for:
Student technology issues
Google G-suite usage issues (including Classroom)
Student Seesaw usage issues
Password reset for student Seesaw and Google
Student tablet and Chromebook issues
Support on family-owned devices
Contact the SCSD IT Service Desk for:
Staff/Teacher issues
Swap for student chrome book or tablet
Creation of student Google account (after troubleshooting by the Student Help Desk)
Student Google account rename
Privacy
All student information will be kept confidential and in compliance with NYS Education Law and the Parents' Bill or Rights for Data Privacy and Security.
How to Access The DL Help Desk
To access The DL Help Desk, you need your student's ID/lunch number.
Call, email or visit the website.
Phone: 833-752-0734